A. Orders are typically dispatched within 3 business days. Delivery times may vary depending on your destination and the shipping carrier.
Q. Do you ship internationally?
A. We currently ship to selected countries within Europe.
Q. How much does shipping cost?
A. Shipping costs are calculated at checkout based on your destination and the size of your order.
Q. Can I return my order?
A. You may return your order within 14 days of delivery. Items must be unused and returned in their original condition.
Please note that slight variations in shape, glaze, colour, and dimensions are natural characteristics of handcrafted ceramics and are not considered defects.
Q. What should I do if my order arrives damaged or incorrect?
A. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so that we can assist you.
Q. Do you offer exchanges?
A. We do not offer direct exchanges. If you would like a different item, please return your original order in accordance with our return policy and place a new order.
Q. How can I track my order?
A. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
